Leapers/UTG is absolutely committed to the mission of providing all our customers with best-in-class products and services. In support of our customers, we offer the following best-in-class warranty on our airsoft products.

1) UTG Built-In-USA Airsoft Guns


1. 120 Day Warranty
   UTG team is absolutely committed to making best quality airsoft guns and providing worldwide best-in-class customer support and service for our Built-in-USA Full Metal M4. This series is warranted to the retail consumer for 120 days from date of retail purchase against defects in material and workmanship. The warranty is non-transferable.
   DO NOT ATTEMPT TO DISASSEMBLE YOUR AIRSOFT GUN! Your airsoft gun requires special tools and fixtures to repair. If you take it apart, you probably will not be able to reassemble it correctly. UTG assumes no warranty responsibility under such circumstances.
2. What Is Covered - Replacement parts and labor



3. Transportation Charges

Transportation to UTG will be paid by retail customer.
Transportation to retail customer will be paid by UTG.


4. What Is Not Covered

Product damages caused by abuse, modification or failure to perform normal maintenance and any other expense; consequential damages, incidental damages, or incidental expenses, including damage to property. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.)


5. Additional Support/Service
   For any case outside of warranty and the product is serviceable, we will also provide affordable replacement parts and service.



6. International Support/Service

All international dealers that offer repair service to international customers will be assisted by UTG. Replacement parts will be provided upon tech approval.

2) UTG Chinese Made Airsoft Guns


1. 30 Day Warranty for Retail Purchases Made On/After Feb 1, 2008
   
   UTG Chinese made airsoft guns are warranted to the retail consumer for 30 days from the date of the retail purchase against material and workmanship defects. The warranty is non-transferable.
   DO NOT ATTEMPT TO DISASSEMBLE YOUR AIRSOFT GUN! Your airsoft gun requires special tools and fixtures to repair. If you take it apart, you probably will not be able to reassemble it correctly. UTG assumes no warranty responsibility under such circumstances.


Note:


2. What Is Covered - Replacement parts and labor
   
   
3. Transportation Charges

Transportation to UTG will be paid by retail customer.
Transportation to retail customer will be paid by UTG.


4. What Is Not Covered
   Product damages caused by abuse, modification or failure to perform normal maintenance and any other expense; consequential damages, incidental damages, or incidental expenses, including damage to property. Examples: altering or removing the orange tip, disassembling, reusing BBs or shooting wrong type or weight of BB, using paintballs, dropping or mishandling the product, damages from use in “war games”. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.)
   
   
5. Additional Support/Service(Including Purchases Made Prior to Feb 1, 2008)
   For any case outside of warranty and the product is serviceable, we will also provide affordable replacement parts and service.
   
   
6. International Support/Service
   All international dealers that offer repair service to international customers will be assisted by UTG. Replacement parts will be provided upon tech approval.

3) Taiwanese Made Airsoft Guns


1. 90 Day Warranty
   Taiwanese made airsoft guns are warranted to the retail consumer for 90 days from the date of the retail purchase against material and workmanship defects. The warranty is non-transferable.
   DO NOT ATTEMPT TO DISASSEMBLE YOUR AIRSOFT GUN! Your airsoft gun requires special tools and fixtures to repair. If you take it apart, you probably will not be able to reassemble it correctly. UTG assumes no warranty responsibility under such circumstances.
   
   
2. What Is Covered - Replacement parts and labor
   
   
3. Transportation Charges
   Transportation to Leapers will be paid by retail customer.
   Transportation to retail customer will be paid by Leapers.
   
   
4. What Is Not Covered
   Product damages caused by abuse, modification or failure to perform normal maintenance and any other expense; consequential damages, incidental damages, or incidental expenses, including damage to property. Examples: altering or removing the orange tip, disassembling, reusing BBs or shooting wrong type or weight of BB, using paintballs, dropping or mishandling the product, damages from use in “war games”. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.)

Airsoft specific accessories have a 30 day warranty.
For non-airsoft specific items, please find warranty info in their respective product categories.

1. UTG Airsoft


USA Customers: Submit warranty request on www.leapers.com via Customer Feedback form or send an e-mail request to utgservice@leapers.com to obtain an RA# (Return Authorization Number) for warranty process.
Information required includes name, shipping address(p.o. box not accepted), phone number, item number, serial number(if applicable), purchase date, retailer name, problem description, and a copy of purchase receipt.

International Customers: Please contact distributor in your region.


2. Other


USA Customers: Submit warranty request on www.leapers.com via Customer Feedback form or send an e-mail request to office@leapers.com to obtain an RA# (Return Authorization Number) for warranty process.
Information required includes name, shipping address(p.o. box not accepted), phone number, item number, serial number(if applicable), purchase date, retailer name, problem description, and a copy of purchase receipt.

International Customers: Please contact distributor in your region.

IMPLIED WARRANTIES

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to 90 days from date of retail purchase. (Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.)

To the extent any provision of this warranty is prohibited by federal, state, or municipal law which cannot be preempted, it shall not be applicable. This warranty gives you specific legal rights, and you may also have other rights which vary form state to state.